How do I use my IndianMailBox address on a retailer's site?
Below you will find a way of a typical checkout screen and how to enter your unique IndianMailBox Indian address. If you have a question about using your IndianMailBox address on a retailer's site, please submit a support ticket through your IndianMailBox account and our agents will be happy to assist you.
Here is the address you must enter:
Name : Yours Name / Yours company name
Address Line 1 : 412- B, 4th Floor
Address Line 2 : Unitech Arcadia Building, Sector 49
Address Line 3: Suite XXXX ( Where XXXX should be replaced by yours allocated suite number )
Landmark ( if any ) : South City -2
City : Gurgaon / Gurugram
Pin Code : 122018
Phone Number : 9999507339 / 9810601060
What phone number can I provide to retailers?
We strongly recommend you to provide our contact number as either 9999507339 or 9810601060 at the time of ordering yours stuffs from any online indian merchant so that in case of any issue the courier guy can get in touch with us.
How do I know if a retailer can ship to you?
IndianMailBox provides your very own Indian address with a unique suite number. You can purchase from online retailers around the world and ship to over 220 countries and territories. If you are unable to ship to our warehouse, or if your order is canceled by the retailer and they tell you that that they will not ship to us, please contact us.
We also offer a very convenient Assisted Purchase program known as " Buy for me" where we can shop on Indian websites for you.
What state sales tax do I have to pay and do I pay the retailer or IndianMailBox?
State sales tax or GST depends on the retailer you order from and the city you ship to. Our Gurgaon warehouse is completely sales-tax free . If you are unsure about tax rates, you will be able to see the applicable sales tax presented on the retailer's website during the checkout process.
Do I have to pay taxes and customs fees if a package arrives to IndianMailBox from out of the country? How would I pay?
Yes, you are responsible for paying all customs clearance, duties or taxes. These can be paid in one of two ways:
- Pay directly: Contact the package courier directly to pay.
- Pay COD: If you would like to pay upon delivery, contact IndianMailBox 2-3 days before your package arrives and provide us with the courier's name, amount due and the tracking number. Lastly, please deposit sufficient funds into your account to complete the COD payment.
- If you have not paid duties and taxes in advance or you don't have enough funds in your account to cover charges, packages are subject to refusal and may be returned to sender.
The retailer sent me multiple packages even though I only placed one order. Will you charge me for each package separately?
Yes, we charge a Rs.200 processing fee for each package we receive into your account. This fee is deducted from your balance when the package is mailed out or disposed. To cut down on these per-package processing fees, many retailers allow you to request your purchases be shipped in as few boxes as possible.
For example, Amazon has an account preference titled "Group My Items into As Few Shipments As Possible," reducing the number of packages received.
We also recommend consolidating multiple packages into a single box before mail out to save up to 80% on the cost of international shipping.