Frequently Asked Questions

We are here to help

Getting Started

Learn how to become a IndianMailBox member.

Packages

Where you will find package and warehouse processing info.

Prohibited Items

Important! Learn what can be shipped to your country before you shop.

Account Navigation

Understand your account and get familiar with membership options.

Carrier tracking

Find out how to get updates on package tracking and delivery.

Customs, Duties, and GST

Learn more on customs requirements, EEI forms, Duties and Taxes to be paid.

IndianMailBox Address

How to use your IndianMailBox address to order US goods online.

Services

Learn more about services available for your shipments.

Payments

Which payment methods or local currencies does IndianMailBox support?

Battries

Why lithium batteries can't be shipped internationally.

Claims Insurance & Refunds

Report a package is lost,
stolen or damaged.

General Questions

How does Indianmailbox work and what is form 1583?


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