English 

Folks,

This is Anmol, Founder and CEO of IndianMailBox.

I want to take this time to address our response to the COVID-19 situation and keep you updated on what we're doing to ensure continuity of your business and ours.

To address your biggest concern, we will not be shutting down even when forced business closures are in place as we are one of the exempted businesses. Transportation couriers (UPS, DHL,ARAMEX and FedEx) will also be fully operational during this time to make deliveries. This means you can continue to count on our service to receive important mail and essential packages that is needed during this period.

Additionally, we have implemented internal measures to ensure that we continue to provide the same quality of service to you by doing the following:

  • Reduced the number of people at the office by having many of our people work remotely from home.
  • Require all personnel who show any signs of flu symptoms to stay at home.
  • Implemented distancing for people who are working at the office.
  • Forbid all flight travel. If travel occurs, personnel are required to self-quarantine for 14 days before they can return to the office.
Service Restrictions and Quality

To reduce risk for staff and yourself, we will no longer allow any physical in-person pickups until April 30, 2020. Any pickup shipments will be canceled. Please have them shipped out to yourself instead.

Additionally, we have also seen longer-than-normal shipment delivery times due to reduced flights (which are generally used to transport mail). So expect your shipments to take more time to arrive. We highly recommend that you use a shipping method with tracking so you will be able to monitor the status of your shipments.

I am very happy to announce the launch of FRONA ( First Remedy of Natural Ayurveda ) which is our in-house medicine and made up of some of the rarest of the rare herbs available here in india. Proudly saying that our country india has been the center of excellence in the field of ancient ayurveda and this medicine FRONA will help you out to reduce the effect of CORONA and boost your immunity upto the fullest in order to provide more and more strength . read more about FRONA here at https://www.indianmailbox.com/home/fronadetails

Service Disruption Preparation and More

While we do our best to stay fully operational, we also have to plan for the worst case scenarios. You can learn more about our detailed defensive strategies we have in place to ensure smooth service delivery in case of disruption.

Dashboard and Updates

We will be launching our mobile apps, both for IOS as well as ANDROID by end of April 2020. Since It is not fully complete, but we want to roll this out as soon as possible so we can start using it to keep you updated on any changes to our service. Please do be patient with us and report any bugs that you encounter. We aim to give you a channel of ease on your fingertips.

Please stay safe and stay healthy. I'm sure we will get through this together and come out stronger than ever before.


Best,
Anmol Gupta
Founder and CEO

 
 

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