Home Faqs

IndianMailBox Indian Address

  • How do I use my IndianMailBox address on a retailer's site?Open or Close

    Below you will find a screenshot of a typical checkout screen and how to enter your unique IndianMailBox Indian address. If you have a question about using your IndianMailBox address on a retailer's site, please submit a support ticket through your IndianMailBox account and our agents will be happy to assist you.

  • What phone number can I provide to retailers?Open or Close

    We do not provide a domestic Indian phone number, but you can create your own. Below you'll find some recommendations of where you can obtain a Indian phone number:

    • Skype
    • tollfreeforwarding.com
    • Whistle Phone

  • How do I know if a retailer can ship to you?Open or Close

    IndianMailBox provides your very own Indian address with a unique suite number. You can purchase from online retailers around the world and ship to over 220 countries and territories. If you are unable to ship to our warehouse, or if your order is canceled by the retailer and they tell you that that they will not ship to us, please contact us.

    We also offer a very convenient Assisted Purchase program where we can shop on Indian websites for you.

  • What state sales tax do I have to pay and do I pay the retailer or IndianMailBox?Open or Close

    State sales tax depends on the retailer you order from and the warehouse you ship to. Our Tualatin, Oregon warehouse is completely sales-tax free because the state of Oregon does not charge sales tax. If you are unsure about tax rates, you will be able to see the applicable sales tax presented on the retailer's website during the checkout process.

  • Do I have to pay taxes and customs fees if a package arrives to IndianMailBox from out of the country? How would I pay?Open or Close

    Yes, you are responsible for paying all customs clearance, duties or taxes. These can be paid in one of two ways:

    • Pay directly: Contact the package courier directly to pay.
    • Pay COD: If you would like to pay upon delivery, contact IndianMailBox 2-3 days before your package arrives and provide us with the courier's name, amount due and the tracking number. Lastly, please deposit sufficient funds into your account to complete the COD payment.
    • If you have not paid duties and taxes in advance or you don't have enough funds in your account to cover charges, packages are subject to refusal and may be returned to sender.

  • The retailer sent me multiple packages even though I only placed one order. Will you charge me for each package separately?

    Yes, we charge a ₹140 processing fee for each package we receive into your account. This fee is deducted from your balance when the package is mailed out or disposed. To cut down on these per-package processing fees, many retailers allow you to request your purchases be shipped in as few boxes as possible.

    For example, Amazon has an account preference titled "Group My Items into As Few Shipments As Possible," reducing the number of packages received.

    We also recommend consolidating multiple packages into a single box before mail out to save up to 80% on the cost of international shipping.