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Account Navigation

  • Where do I find my IndianMailBox address?Open or Close

    You can locate your allocated address under the header section of your account, titled "My Address". Its being given at the extreme left corner of yours account area that appears after successful login.Please ALWAYS remember to include your Indianmailbox Suite number on packages coming to our facility. If this is not included it could create delays, additional fees or even prevent us from being able to place the package in your account.Also make sure that you have provided our contact number as 9999507339 / 9810601060 at the time of ordering so that in case of any issue the courier guys can get in touch with us.

     

  • Where do I manage my billing address and shipping addresses?Open or Close

    To add a mailing address to your account, head to "My Address" or "Billing Info." There you'll find the "Add New Address" and "" edit option to manage addresses. You can also change your billing address under the "Billing Info." section under left navigation panel.

  • How can I change my account membership plan?Open or Close

    Packages can be stored for up to 180 days in our My Mailbox Membership Plan  and for up to 90 days in Only 1 Membership Plan. Packages not mailed out within these time frames will expire and not be visible within your account. If you fail to mail your package out before the storage expires, you have the option to purchase up to 15 days of additional storage time. When you select to extend the storage for an expired package, you will be assessed a fee of Rs.400 +  Rs. 50 per day that the package has been expired. This will extend your storage for an additional 7 days.

    For example:

    • If your package has been expired for 10 days, you can extend the storage for that package for Rs.450 (Rs.400 + Rs.50), which will give you an additional 7 days to mail out that package.
    • If your package has been expired for 23 days, you can extend the storage for that package for Rs.900, which only give you 5 more days of storage, for a total of 15 days extended storage.

    We make every effort to notify you of any packages approaching their expiration date. Please ensure that you have support@indianmailbox.com added to your address book or whitelist to ensure that you are receiving these notifications in your inbox. 15 days past the original expiration date, the package will be considered abandoned and subject to disposal.

     

  • Can I or someone I designate pick up my package in person at the IndianMailBox warehouse? How would I do it?Open or Close

    Unfortunately, NO! As of now we are not providing the facility to pick up yours stuffs from our warehouse just because of an extra layer of protection.We care yours items as they are ours and hence we don't want to give a chance to anyone for any unauthorised access to our facility.We can offcourse ship yours packets anywhere across the globe as soon as you will instruct us to do.

  • What happens if I forgot my suite number when ordering with my Indian address online?Open or Close

    Normally there is no issue and the package will be entered into your account. However, if your package was delivered and is not entered into your account within 1-2 days, we will conduct an investigation.

    If you don't see your package in your account within 2 days, please submit a support ticket providing the tracking number and any other additional information about your package to assist our investigation. There are additional fees incurred if your package arrives without the proper address, including your suite number.

  • My carrier stated that they were not able to deliver my package. What happened?Open or Close

    We suggest you contact your carrier if there was an issue delivering your package. There are several factors that may contribute to an undelivered package. It's possible they delivered past our closing time or there was a collect-on-delivery (COD) fee.

  • Will you notify me after my package arrives to your warehouse?Open or Close

    Yes, we will email you once your packages are checked in and entered into your account.

  • What do I do after my package is received into the warehouse?Open or Close

    After your package has been processed into our warehouse you need complete the customs declaration form. Once the declaration is done, the package can then be scheduled for mail out by choosing the carrier, insurance, and having the necessary funds available in your IndianMailBox account.

  • When is my shipment going to be mailed out?Open or Close

    Most mail out requests are completed within 3-4 days. Depending on time zones, weekends, Indian holidays and carrier pickup schedules, times may vary.

    We get daily pickups from the following carriers:

    • UPS :                              Daily
    • Aramex :                        Daily
    • DHL :                             Daily
    • India Post / Delhivery :  Daily

  • How do I place a consolidation request?Open or Close

    Placing a consolidation request is simple. View our consolidation tutorial.

    If you are a Premium member you have access to our consolidation service. Please refer to our fee schedule for associated costs.

  • Are there fees associated with a consolidation?Open or Close

    Yes, there is a consolidation fee for each package you choose to consolidate. Our Premium members have access to use our consolidation service. If you are a Standard member interested in trying a consolidation, you can upgrade to Premium for a month to try out this service

  • I don't see a price for shipping when placing my consolidation request. Why is that?Open or Close

    Shipping rates for a consolidated package cannot be determined until the consolidation has been completed. Shipping rates and available carriers are based on the dimensions and weight of the package. This information will be updated in your account once the consolidation has been completed and a new package ID assigned. You can get an estimate from our shipping calculator.

  • Are there any restrictions on items I can send through IndianMailBox?Open or Close

    Yes, please refer to our Prohibited and Restricted Items list.

  • How can I return my package to the merchant?Open or Close

    There a couple of ways that you can return a package to the merchant. To learn more, please view our Tutorial.

 
 

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