FAQs

Mail Receiving, Processing, Scanning, Forwarding FAQ

• Do you receive mail and letters from FedEx, UPS and other couriers?
• How long do you store physical mail for? What about online digital mail?
• What’s the processing time for new mail, scan requests, and forwarding requests?

Billing, Subscriptions, Credit Recharges, Cancellation FAQ

• How does my subscription get billed? What is my account credit balance used for?
• How does automatic recharge work?
• Can I upgrade or downgrade my pricing plan? How?
• What is your refund policy?
• How do I cancel my account?
• What happens to my physical mail left in your facility after I cancel my account?

Mailbox, Locations, Postal Address FAQ

• What locations do you have available? What is the location address?
• What will my mailbox address look like?
• Is your location address a PO Box address?
• Do you have other locations? Do you plan to open a location in xxxx city?

Shipping and Delivery, Package Forwarding FAQ

• Do you receive packages from FedEx and UPS and other couriers?
• What shipping options are available? Do you ship via FedEx or UPS or other couriers?
• Is tracking number or delivery confirmation available for shipments?

Agreement Form FAQ

• What is the Agreement Form ? Why do I need to file one?
• How can i send this Agreement Form to you?